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Online Terms and Conditions of OASIS FLORIST

These terms and conditions form the basis on which you can use our website. They outline the service we make available to you. The site is owned by Oasis Florist of 297 Fleet Road FLEET Hants GU51 3BU Telephone: 01252 614222, e mail: orders@oasisflowers.net.

 

1  Products

1.1  All products are subject to availability. In the event of any supply difficulties we reserve the right to substitute with a product of equal value and quality without notice.

1.2  Certain flowers and plants may be delivered in bud to ensure longer life. We guarantee the freshness of your flowers for 7 days from the delivery or collection date, with the exception of our spring and summer ranges which are guaranteed for 5 days.

1.3  Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats).

1.4  Products are delivered next day unless another delivery date or service is selected.

 

2.  Prices and Payment of orders

2.1  Prices include VAT.

2.2  Except where stated product prices exclude delivery.

2.3  We must receive payment of the whole value of the goods and delivery you order before your order can be accepted. Payments can be made through the secure network of Nochex or Paypal. Payment terms: – payment must be made by credit or debit card (through our secure payment providers). We accept no liability if a delivery is delayed because you did not provide correct payment details.

2.4  You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including postcode and telephone number, together with all details of the intended recipient.

2.5  Submitting your order is subject to our acceptance. We cannot accept orders from customers under the age of eighteen (18) years. We will send a email confirmation via the address given to advise we are processing the order.

2.6  By clicking the checkout button at the end of the process, you are consenting to be bound by our terms and conditions.

 

3. Alcoholic Gifts

3.1  Under the Licensing Act 1964 (UK), 1976 (Scotland) it is an offence for any person under 18 years to buy or attempt to buy alcoholic liquor. If a purchase for an alcoholic gift is delivered the recipient must be over 18.

 

4. Delivery

4.1  Standard delivery is next day at a cost of £7.00. We do not deliver on Sundays or bank holidays. Orders placed for these dates will be delivered on the next working day. Your intended delivery date will be confirmed in your email confirmation.

4.2  In the case of delivery to certain locations (offices, hospitals, funeral directors, hotels and other business locations) a third party is involved. The person authorised to accept delivery on behalf of the organisation shall be deemed to provide acceptance of delivery on your behalf.

4.3  Delivery will be made to the address given (or a neighbour if no-one is at home). If we are unable to find someone to accept or a safe place to leave them the delivery will be returned to the shop and a card left for the recipient to make contact for re-delivery.

 

5 . Cancellation ot amendment to an order

5.1  If you wish to cancel or amend your order you can do so by calling 01252 614222 or email orders@oasisflowers.net

 

6. Complaints

6.1  With the nature of the product being perishable, in order to assist us in resolving any complaint, we advise you to make contact as soon as possible and the situation can be dealt with accordingly.

 

7. Data Privacy Policy

7.1  We process your data according to the General Data Protection Regulation 2018 (GDPR) in order to fulfil our contract with you for the items you have purchased. We shall only use personal data received from you for the purpose of fulfilling our obligations under these terms and conditions.

    Please view our detailed Data Privacy Policy for full information. 

 

8. Cookies

8.1  This website has to download an essential small piece of software to your computer called a cookie in order to enable our checkout process to work. If you choose to block thisessential cookie from downloading in your browser settings you will not be able to use the checkout to place an online order.

8.2  This website downloads a Google Analytics cookie to your computer in order to track visitor statistics for marketing assessment and analysis. We collect and store data concerning your visit using this cookie but we are not able to identify you as a named individual from it. You may prevent the download by blocking cookies in your browser in which case no data about your visit will be collected.

 

9. General

9.1  All rights including copyright in this website are owned by or licensed to Oasis Florist for use on the website. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our written permission.

9.2  Damage to your computer: we try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your personal responsibility to ensure that you have an appropriate level of security and anti-virus protection on your computer.

 

 

8.3  Changes to legal notices. We reserve the right to change these terms and conditions from time to time and it is your responsibility to check them when you place an order with us.